CUSTOMER CONCIERGE
Frequently Asked Questions
Everything you need to know about our handcrafted collections, Pan-India insured delivery, care rituals, and order assistance.
Every delicate object is cushioned in custom-fit molded biodegradable inserts, double-boxed in high-test corrugated transit cartons, and reinforced with corner edge guards. We guarantee 100% breakage-free delivery across India — in the rare event of transit damage, we provide an immediate complimentary replacement upon receiving photo verification.
We dispatch all ready-to-ship orders within 24 to 48 hours via premium express air and surface couriers (Bluedart, Delhivery Express). Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Kolkata, Chennai, Pune) typically receive delivery in 3 to 5 business days. All orders ₹4,999 and above receive complimentary insured nationwide delivery.
Yes. All our glazed ceramic vases, stone carafes, and urns are high-fired and vitrified with waterproof interior glazes. They are safe for fresh floral arrangements with water, dried botanicals, or standalone sculptural displays on delicate wooden consoles.
We want you to feel complete harmony with every piece in your home. If an object does not suit your interior scale or styling, you may request an exchange or return within 15 days of delivery in its original protective packaging. Simply contact our concierge team to coordinate a door-to-door return pickup.
For textured and matte ceramic stoneware, gently wipe with a clean damp microfiber cloth using mild warm water. Avoid abrasive sponges or harsh chemical detergents. For antiqued brass and metallic vessels, a dry soft cloth is sufficient to preserve their rich organic patina.
Absolutely. We regularly collaborate with interior designers, architects, and luxury homeowners across India. Reach out to our design concierge via WhatsApp (+91 8318270300) or our contact page for trade catalogues, volume curations, and custom styling advice.
Still have questions?
Our styling concierge team is available Monday to Saturday to assist with styling choices, dimensions, and custom queries.
