Returns, Exchanges & Cancellation Policy

1. Return, Exchange & Replacement Policy

1.1 Seven-day exchange window: For eligible change-of-mind requests, Casa Belle offers an exchange request window of seven (7) days from the date of delivery. The customer must contact us within this period and obtain approval and return instructions before sending a product back.

1.2 Conditions for voluntary exchange: A product may be considered for a voluntary exchange when all the following conditions are met:

• The product is unused, unwashed and in its original condition.
• The product is returned with its original packaging, labels, tags, accessories and inserts, wherever applicable.
• The product has no scratches, stains, chips, cracks, dents, marks or signs of use caused after delivery.
• The customer provides the order number, invoice or other reasonable proof of purchase.
• The request is raised within seven (7) days of delivery and approved before return dispatch.

1.3 Exchange-only for change-of-mind requests: For ordinary change-of-mind requests, Casa Belle offers exchange instead of a cash refund, subject to product availability and this policy. The customer may choose an available product of equal or higher value (paying the difference before dispatch). Exchanges are subject to stock availability and one voluntary exchange per order may be permitted.

1.4 Items not eligible for voluntary change-of-mind exchange:

• Products made, customised or personalised specifically for a customer.
• Products clearly identified as final sale or non-exchangeable before purchase.
• Products damaged after delivery due to misuse, mishandling, improper cleaning or unauthorised alteration.
• Products returned with missing parts, accessories, tags or original packaging.

1.5 Damaged, defective, incomplete or incorrect products: If a customer receives a damaged, defective, incomplete or incorrect product, contact support@casabelledecor.com as soon as reasonably possible, preferably within 48 hours of delivery. Share the order number, clear photographs of the product, outer packaging and shipping label. Casa Belle will promptly investigate and provide an appropriate remedy including repair, replacement, exchange or refund.

1.6 Unboxing video and evidence: Customers are strongly advised to record a continuous, uninterrupted unboxing video beginning with the unopened parcel and shipping label. While preferred, absence of a video alone will not disqualify a genuine complaint.

1.7 Exchange request process: Email support@casabelledecor.com or WhatsApp +91 8267019721 with your Order ID, product details, and reason. Pack the item securely and follow our approved logistics instructions.

1.8 Shipping charges: For voluntary change-of-mind exchanges, customer bears applicable return & reshipment courier charges. For defective, damaged, or incorrect products, Casa Belle bears all reasonable return and replacement shipping costs.

2. Cancellation Policy

Customers who wish to cancel an order should contact support@casabelledecor.com as soon as possible with their order number.

• Cancellation requests received prior to dispatch may be considered, subject to order processing and customisation status.
• Once an order has been dispatched with our logistics partners, ordinary cancellation is not possible.
• If Casa Belle is unable to fulfil an accepted order, the customer will be notified promptly and a full refund will be provided.

3. Grievance Redressal & Support Contacts

Need Assistance with an Order?

Our concierge desk is available to assist you Monday through Saturday, 10am to 7pm IST.